Help & FAQs

📦 Orders & Shipping

How long will my order take to arrive?

• UK Standard Delivery: 5–10 business days.

• UK Express Delivery (if available): 2–4 business days.

• International Delivery: 7–15 business days.

How do I track my order?
Once your order has been dispatched, you will receive an email with tracking information.

Do you offer free shipping?
Yes, we offer free UK delivery on orders over £50.

🔄 Returns & Refunds

Can I return my order?
Yes. You can return items within 30 days of delivery as long as they are unworn, unwashed and in their original packaging.

How do I start a return?
Please email us at [insert contact email] with your order number. We will provide return instructions.

Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

When will I get my refund?
Refunds are processed within 7–14 business days after we receive your return.

👕 Products & Sizing

How do I know my size?
Please refer to our Size Guide for measurements and fit recommendations.

Do you offer exchanges?
We currently do not offer direct exchanges. Please return your item for a refund and place a new order.

💳 Payments

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Is my payment secure?
Yes. All transactions are encrypted and processed through trusted third-party payment providers.

🌍 Other Questions

Do you ship internationally?
Yes, we ship to selected international destinations. Shipping fees and times will vary depending on your location.

How can I contact customer service?
You can reach us at [insert email] or through our Contact page.