Returns & Refund Policy

Last updated: [insert date]

We want you to love your Noma Activewear pieces. If you are not completely satisfied, you may return eligible items for a refund in accordance with this policy.

1. Return Window

Customers in the United Kingdom have the right to return their order within 14 days of delivery, without providing a reason (Consumer Contracts Regulations 2013).
Items must be returned within 30 days from the delivery date to be eligible for a refund.

2. Conditions for Returns

To be eligible for a return, items must be:

Unworn, unwashed, and in their original condition.
With all original tags, labels, and packaging intact.
Free from stains, odours, or damage.

Non-returnable items include:

Underwear, swimwear, or other hygiene-sensitive products.
Final sale or clearance items.
Gift cards.

3. How to Return

Contact us at [insert email] to request a return.
We will provide you with return instructions and the return address.
Pack the item securely in its original packaging and send it back using a tracked shipping method.

Please note: customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refunds

Once we receive and inspect your return, we will notify you by email.
Approved refunds will be processed to your original payment method within 7–14 business days.
Shipping fees are non-refundable, except in cases of faulty or incorrect items.

5. Exchanges

We currently do not offer direct exchanges. If you wish to change an item, please return it for a refund and place a new order.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at [insert email] within 7 days of delivery.
We will arrange a replacement or provide a full refund, including return shipping costs.